Frequently Asked Questions

To place an order:

• Browse our collections and select your desired items
• Choose your size and color options
• Click "Add to Cart" and continue shopping or proceed to checkout
• Enter your shipping and payment information
• Review your order and click "Complete Order"

You'll receive an order confirmation email once your purchase is complete.

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through Stripe with SSL encryption.

Orders can be modified or cancelled within 1 hour of placement. After this time, orders enter our fulfillment process and cannot be changed. To modify or cancel an order, please contact us immediately at orders@jaylataylor.com or call (555) 123-4567.

Shipping costs depend on your location and chosen shipping method:

• Standard Shipping: $25 (5-7 business days)
• Express Shipping: $45 (2-3 business days)
• Overnight Shipping: $75 (next business day)

Free shipping is available on orders over $500!

Once your order ships, you'll receive a tracking confirmation email with a tracking number. You can track your package by:

• Clicking the tracking link in your confirmation email
• Visiting the carrier's website directly
• Contacting our customer service team

Yes! We ship to over 50 countries worldwide. International shipping options include:

• Standard International: $35 (7-14 business days)
• Express International: $65 (3-7 business days)

Please note that international customers are responsible for any customs duties and taxes.

We offer a 30-day return policy for all items in original condition. Items must be:

• Unworn and unwashed
• In original packaging with all tags attached
• Swimwear must have hygiene strips intact
• Returned within 30 days of delivery

For complete details, please visit our Returns Policy page.

To initiate a return or exchange:

• Contact us at returns@jaylataylor.com or call (555) 123-4567
• Provide your order number and reason for return
• We'll email you a prepaid return shipping label
• Package your items and attach the return label
• Drop off at any authorized shipping location

Refunds are processed within 3-5 business days of receiving your returned items. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 3-5 business days
• PayPal: Typically instant
• Apple/Google Pay: 3-5 business days

We recommend checking our detailed Size Guide which includes:

• Measurement charts for all product categories
• How-to-measure instructions
• Fit notes for each product type
• Size conversion charts

If you're still unsure, our customer service team can provide personalized sizing advice.

Our products are crafted from high-quality materials:

• Swimwear: 85% Nylon / 15% Spandex with embossed texture
• Bucket Hats: 100% Polyester lightweight upholstery fabric
• Linings: 100% Polyester for comfort and durability

All fabric compositions are listed on individual product pages.

Care instructions vary by product type:

• Swimwear: Rinse in cold water after use, hand wash with mild detergent, lay flat to dry
• Bucket Hats: Spot clean when needed, reshape while damp, air dry away from direct sunlight

Detailed care instructions are included with each product and on product pages.

No, you can checkout as a guest. However, creating an account provides benefits like:

• Faster checkout for future orders
• Order history and tracking
• Wishlist functionality
• Exclusive offers and early sale access
• Account management and preferences

To reset your password:

• Go to the login page and click "Forgot Password?"
• Enter your email address
• Check your email for reset instructions
• Follow the link to create a new password

If you don't receive the reset email within 10 minutes, check your spam folder or contact us for assistance.

You can subscribe to our newsletter by:

• Entering your email in the newsletter signup form on our homepage
• Checking the newsletter opt-in during checkout
• Contacting our customer service team

Newsletter subscribers receive exclusive offers, early access to new collections, and fashion updates.